FAQ

Frequently Asked Questions (FAQ)

Effective Date: October 10, 2026

Welcome to the Footlu FAQ page! Here you will find answers to some of our most commonly asked questions regarding orders, shipping, payments, and returns. If you can't find what you're looking for, feel free to reach out to us directly.

Orders & Shipping

Q: Where do you ship?

A: We currently ship exclusively to addresses within the United States. We do not offer international shipping at this time.

Q: How much does shipping cost?

A: We offer free standard shipping on all orders shipped within the United States, with no minimum purchase required.

Q: How long will it take to get my order?

A: Orders are processed within 1 business day (Monday through Friday). Once shipped, orders typically arrive within 2–4 business days. In total, most orders arrive within 3–5 business days of being placed.

Q: What is your order cut-off time?

A: Orders placed before 5:00 PM Eastern Time (ET) on a business day begin processing the same day. Orders placed after 5:00 PM ET, or on a weekend or holiday, begin processing the next business day.

Q: How can I track my order?

A: Once your order ships, you will receive a confirmation email containing a tracking number so you can follow your package's progress.

Payments & Billing

Q: What payment methods do you accept?

A: We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: When will I be charged for my order?

A: Your payment method is charged at the exact time your order is placed.

Q: Are my payment details secure?

A: Yes! All transactions are processed through secure, encrypted connections. We do not store your full payment card details on our servers; all payments are handled securely in line with PCI-DSS standards.

Returns & Issues

Q: What should I do if my payment is declined?

A: If your payment fails, double-check your billing details to ensure they match your card/account exactly, contact your bank to ensure there are no security holds, or try an alternative payment method.

Q: What if my tracking shows delivered, but I haven't received my package?

A: If tracking shows your order as delivered but it's missing, please contact us within 7 days so we can investigate the issue with the carrier.